Home > Uncategorized > Commentary on ‘Should I Lie to Help the Company?’

Commentary on ‘Should I Lie to Help the Company?’

Funny this example had been used in the article, because I had a similar situation happen to me.

I used to work for a local hotel on the beach, and because most people (unless you work in a service industry) are more responsive and likely to write reviews about their bad experiences instead of their positive ones.   Starting out at number five on the acclaimed ‘tripadvisor.com’ when we had first opened our doors, slowly the hotel had dropped to a rank as low as  sixty-five in the time I was with the company.  As an employee, we were advised to post positive reviews about the hotel to increase our rankings, and to keep the individual homeowners at bay.  (We didn’t have to just answer to our management, but the individual homeowners of the units we managed were pretty much our managers as well.)

I fault the management in the company.  It is their job to monitor what the employees and make sure they are executing their tasks and following guidelines morally and ethically.  (Isn’t that how they got their position in the first place?).  As management, it is their responsibility to ensure  their product, or in my case the vacation experience,  is above expectations and  the best  it can possibly be for the client. When there is an issue with the organization, since most problems are caused from the inside and work their way out, I take a look inside at management.  In the case of an organization doing so poor they chose to lie about their product,  it is the responsibility of management to action and make the organization better, not worse.   Just like your mother always told you, lying hurts you more than it helps.  Lying generally puts a bandaid on the situation, but in the long-run, causes more harm than good.   Management is much better off determining the problem, resolving it, and making the team better because of it.  This reflects strongly on management and their team, when they can sufficiently meet mission statements and organizational goals.

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