promise-keeping

This article talks about the aspects of promise-making and keeping your promises in the business world. First, don’t make promises you can’t keep. Second, keep the promises you make. Third, if you can’t keep the promise for a legitimate reason, be honest with the person you made the promise to. Are there any other aspects you can think of?

http://www.businessweek.com/careers/content/jan2007/ca20070131_992542.htm